Orders placed before 2:30pm Pacific Time will be processed the same day except weekends and federal holidays. Occasionally we have delays if order volume surges.

Once your order is processed, you will receive an email with tracking details. Please make sure to use your correct email address and also check your spam or junk folder in case you don’t receive the notification email.

We always use discreet packaging.

Customs, import fees/duties/taxes and all other associated charges for international shipping are the buyer’s responsibility and we can not offer refunds in these situations. If you are unsure of your country’s import fees, please check with your customs office before placing an order.

If you think your package might be lost or stolen, please note that the USPS first class shipping does not include signature confirmation or insurance on the package. We strongly recommend the use of signature confirmation to prevent missing package. When the package is processed properly and handed over to the courier, it's beyond our control and the courier becomes accountable. Please contact your local USPS office or mail delivery person immediately for assistance.

Attention:

We use USPS as our preferred courier for US domestic shipping and we temporarily do not ship internationally.

Due to COVID-19, your shipment may be delayed as all major shipping couriers experience mail delays. Most packages arrive within just a few days after their initial scheduled delivery date. If the delay is longer than 7 days, please contact us right away by submitting a ticket. Please be aware it is very important you contact us if your shipment is late by more than 7 days but less than 30 days because USPS does not offer lost/delayed package assistance after 30 days from the ship date.

Other Shipping Questions?

Feel free to check out the below FAQs or contact us with any questions by submitting a ticket.

When will my order be shipped?

At LinxVapor.com, we work on processing your order immediately once your order is submitted. We usually ship out the same business day for orders placed on business days (Monday – Friday, except holidays) before 2:30pm PST. Occasionally we have delays if order volume surges. If you wish to obtain a guaranteed delivery date, please choose an upgraded shipping method.

What is the shipping rate and how long does it take to deliver my order?

We use USPS as our preferred courier in the U.S.  Orders to APO/FPO addresses may take longer than the standard shipping options.  We use DHL as our preferred courier for international orders, all DHL shipments requires signature.

Orders ship out every business days (Monday to Friday), except holidays.  Shipping rates are calculated in real time at checkout.  

Is U.S. shipping discreet?

Yes.  Your orders will always be shipped in plain, unmarked envelope or box, neither of which contain any information about the contents inside.  The orders are shipped from "Shipping Dept., LNXVPR".

Is international shipping discreet?

International shipments require shipping label and commercial invoice.  Product name and value will appear on the commercial invoice.

Can you ship to P.O.Box?

Yes.  USPS offers delivery service to P.O.Boxes. 

Who pays custom and other fees for international shipment?

All orders are shipped out from USA.  Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to buying. 

What if my package is lost? 

Our free shipping service doesn't include signature confirmation.  However, you can select such service at checkout.  We strongly recommend the use of signature confirmation to prevent lost or stolen package.  When the package is processed properly and handed over to the courier, it's beyond our control and the courier becomes accountable for the package.  We will not be held responsible for lost or missing packages.  If a package is lost or missing, kindly contact your courier immediately to locate your package. 

What if my package is damaged?

If your package is damaged, do not accept the package and request the courier to return the package to us. 

I didn't receive my package, what do I do?

If your delivery information is incorrect, your package will most likely be returned to our office.  We will contact you for correct address and send the package to your updated address.  Please beware that we'll charge for the shipping costs of the second shipment ("return to sender" package) therefore we ask you to carefully check your name and address before submitting the order.

Can I track my order?

Once your order has been shipped, we will notify you via e-mail of the shipment status and tracking information.  If you couldn't find the email, please check your spam or junk folder.  If you accidentally provide the wrong email address to us, contact us by submitting a ticket, select "Shipping", make sure to include your order number (LNXVPR followed by numbers) so we can timely handle your request. 

I gave you the wrong email or shipping address, how do I fix it?

If you provided an incorrect shipping address and/or email, please contact us by submitting a ticket at your earliest convenience so we can timely update your information. 

What is your office hours?

Our office is open Monday through Friday from 8 am to 5 pm Pacific Time except the following federal holidays:

New Year's Day (January 1).
Birthday of Martin Luther King, Jr. (Third Monday in January).
Washington's Birthday (Third Monday in February).
Memorial Day (Last Monday in May).
Independence Day (July 4).
Labor Day (First Monday in September).
Columbus Day (Second Monday in October).
Veterans Day (November 11).
Thanksgiving Day (Fourth Thursday in November).
Christmas Day (December 25).