FAQ - customer

Can I change or cancel my order?

We can change or cancel your order if the order has not been processed. Once processed, your order is ready to deliver and we cannot make any further modifications.  Please keep in mind that our fulfillment department works hard to ship out all orders made before 2:30pm in the same day.  Contact us at your earliest convenience by submitting a ticket, select "Order & Billing", make sure to include your order number (LNXVPR followed by numbers) so we can process your order properly and timely.

I didn't receive the order confirmation email, did my order go through?

If an order is placed successfully at linxvapor.com, an order confirmation email will be sent to your email account.  If you didn't receive the email, check your spam folder.  Sometimes the email address provided to us during the order process was wrong, in which case, contact us by submitting a ticket, select "Order & Billing" and provide us your most updated email address.

What types of credit cards do you accept?

We accept Visa, Master Card, American Express and Discover.

I had trouble using a pre-paid card or gift card to order, why?

If you have a problem using your pre-paid card or gift card, it's most likely caused by Addresses Mismatch. We (the merchant) have Address Verification Service (AVS) set up to protect you against credit card fraud. The AVS requires that the billing information entered at checkout matches 100% on your card account. If the addresses don’t match, the card may decline.

Contact the card issuing bank, register your card if you haven't done so and make sure the name and address linked to the account are current.

I had trouble using a non-USA credit card, Why?

We have the Address Verification Service (AVS) set up to protect you against credit card fraud. International customers might experience issues with AVS because your card issuing bank might not always have such feature turned on, making your transaction declined by our (the merchant's) bank. Please contact us by submitting a ticket, select "Order & Billing", make sure to include a screenshot of your order and we'll help to rectify the issue.

I tried to purchase but my transactions didn't go through, now the "declined" charges appeared on my card, did I actually get charged?

No. This occurs when you attempted to place an order online, and the credit card declines for some reason but your bank account shows that the charge went through.

Here's how the whole process works. When you place an order at linxvapor.com, the transaction was approved by your bank, then sent to our (the merchant's) payment gateway. Our payment gateway, however, declined the transaction because of the security settings such as address or zip code verification. This is one of the ways that payment gateway protects you from fraudulent activities. The whole transaction is eventually declined because one of the steps didn't go through.

At your side, you'll see a charge posted in your bank account. Such charge shall be on "pending" state and will be removed after 2 - 7 business days depending on your credit card issuing bank.

At our side, we'll see a "declined" transaction, no funds will be deposited into our account and no order will be created.

This is how banks work and we have no control over it. Give it a few days and check back to your account, you'll be able to see the transaction removed.

I submitted the payment but I got an error message, what do I do now?

Here are the most common error messages and how you can correct them: Decline, Serv Not Allowed, Invalid Trans, or Do Not Honor. Each of these is a type of error that is sent by your card provider. For whatever reason, the bank or card provider is declining the transaction. It is recommended that you double-check your payment information and attempt to submit it again. If the error is persistent, please contact your bank or credit card provider.

Invalid Card Number/Card No. Error. This error indicates that you did not enter your credit card number correctly. Please double-check the card number, and attempt payment again.

Expiration Date.Your expiration date was not correctly entered or not entered at all. Please double-check your expiration date, and try again.

Invalid Card Type or Card Type Refused. This error indicates that the card type is not accepted. We accept Visa, MasterCard, American Express and Discover.

AVS mismatch. This error occurs when the billing address provided during checkout does not match the billing address that you have on account with your credit card company or card-issuing bank. This Address Verification Service (AVS) is used to protect you against credit card fraud. Please contact your bank and double-check the address you have on the card, and try again. If you address matches the bank record but the card still cannot go through, contact us by submitting a ticket, select "Order & Billing", make sure to include a screenshot of your order and we'll help to rectify the issue.

INVALID C_STATE. This is one of the AVS mismatches errors. It occurs when the state information entered during checkout does not match the state you have on account with your credit card company or card-issuing bank. Sometimes our international customers may experience this issue even if the correct state was entered. Please double check to see if you accidentally enter space, dash or other signs incorrectly. This information need to match your bank record 100%. Please contact your bank and double-check the address you have on record on the card, and try again.

INVALID C_ZIP. This is one of the AVS mismatches errors. It occurs when the zip code entered during checkout does not match the zip you have on account with your credit card company or card-issuing bank. Sometimes our international customers may experience this issue even if the correct zip code was entered. Please double check to see if you accidentally enter space, dash or other signs incorrectly. This information need to match your bank record 100%. Please contact your bank and double-check the address you have on record on the card, and try again.

Declined CVV2/CID. You did not enter the correct CVV code for your credit card. The CVV code is the three-digit number on the back of the card. Please double-check the CVV code, and try again.

Please carefully research the vaporizers and accessories you are interested in before purchasing.  Due to the nature of our products, returns or exchanges are only available for new and unused devices purchased on LinxVapor.com. It must also be in the original packaging.

RETURNS AND EXCHANGES

Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t honor you a refund or exchange.  We only replace or refund items if they are defective or damaged.  

FINAL SALES ITEMS (IF APPLICABLE)

Only regular priced and sales items may be refunded, unfortunately, items marked with Final Sale cannot be refunded.

 LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us by submitting a ticket, select "Billing & Order". Make sure to include your order number (LNXVPR followed by a number). You will receive a reply within 1-3 business days.

SHIPPING

You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.  

HOW TO GET REFUNDS (IF APPLICABLE)

Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by numbers) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.

After hearing from our support team, you should mail the returned product to: Linx - customer support, 1385 Warner Ave, Ste D, Tustin, CA 92780.  Note that:

• Item(s) must be in original, brand new condition, in the original packaging.
• Item(s) must be shipped back within 14 days of the original purchase date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

HOW TO EXCHANGE (IF APPLICABLE)

Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by a number) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.

After hearing from our support team, you should mail the exchanged product to: Linx - customer support, 1385 Warner Ave, Ste D, Tustin, CA 92780.  Note that:

• Item(s) must be in original, brand new condition, in the original packaging.
• Item(s) must be shipped back within 14 days of the original purchase date.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, your exchange item will be processed and shipped with email notification.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

FAQ

How do I return and get refunds (if applicable)?

Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by numbers) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.

After hearing from our support team, you should mail the returned product to: Linx - customer support, 1385 Warner Ave, Ste D, Tustin, CA 92780.  Note that:

• Item(s) must be in original, brand new condition, in the original packaging.
• Item(s) must be shipped back within 14 days of the original purchase date.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

How do I exchange (if applicable)?

Contact us by submitting a ticket, select "Return & Exchange". Make sure to include your order number (LNXVPR followed by numbers) as proof of purchase is required to verify eligibility. You will receive a reply within 1-3 business days.

After hearing from our support team, you should mail the exchanged product to: Linx - customer support, 1385 Warner Ave, Ste D, Tustin, CA 92780.  Note that:

• Item(s) must be in original, brand new condition, in the original packaging.
• Item(s) must be shipped back within 14 days of the original purchase date.

Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange.

If you are approved, your exchange item will be processed and shipped with email notification.  Depending on where you live, the time it may take for your exchanged product to reach you may vary.

What package do I use to return/exchange?

Please make sure the product is well padded to prevent accidental breakage during the shipping process.  You can use box or envelop if applicable. 

You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, as we are not liable for items that are lost or damaged while in transit.  

By law, vapes are not to be sold to underaged kids and youngsters.  While Linx vapor strives for a smooth and friendly shopping experiences for our customers, we must protect minors and keep goods and services intended for adults out of the reach of children.  

We deploy bluecheck, a top-notch age and identity verification software solution, to provide a safer online environment for children that supports adult freedom and choice and protects sensitive identifying information.

You Must Be 21+ to Purchase

Just as you show your ID to buy a pack of cigarettes, you'll need to verify your age and identity to purchase vaporizers online.  Age and identity verification is a practice of ensuring that someone is who they say they are and is at the appropriate age.  Bluecheck helps our e-store to ensure the users are legitimate and that someone else is not abusing a person’s identity or creating false identities.

How Does Bluecheck Work

Bluecheck uses checkout or account registration information such as your name, billing address and shipping address to verify your identity.  The comprehensive verification process is completed behind the scene and 90% of customers can be verified instantaneously.  Some of the customers may be prompted to use the last 4 digits of their Social Security Number or upload a Photo ID for further check.

Your Data is Secure

Linx vapor, the merchant, only makes use of information necessary to complete your order.  We understand that many aspects of a consumer’s life are now tied to digital systems, and we do not access nor store any data beyond your order information, including but not limited to your social security number and your photo ID. Linx vapor is also PCI compliant to protect your digital identity. 

FAQ

I got an email from bluecheck.me inquiring my ID, is it a spam?

No, it’s not spam. We worked with bluecheck.me to stay compliant and avoid exposing minors to products they are not of legal age to consume. We'll only be able to process orders that have been age and identity verified.

What is Bluecheck age verification?

Bluecheck is the third party age verification software to verify your identity and ensure you are 21+.

How does Bluecheck work?

Just follow the instruction and provide the information as requested. Please note that Linx, the merchant, don't access nor store your identity information such as social security number or your photo ID. 

Is age verification mandatory?

Yes, we are required by law to verify your age before we can process your order.

I have more questions. What do I do?

Feel free to Contact us by submitting a ticket, select "Billing & Order". We will happily assist you.

 

All pre-orders will be charged immediately.  If you change your mind, feel free to cancel the order before shipment date (as stated on product page) and we'll refund you 100%.

To cancel an order, contact us by submitting a ticket, select "Order & Billing", make sure to include your order number (LNXVPR followed by numbers) so we can process your order properly and timely.

If you cannot accept the above pre-order terms and conditions, please stop purchasing and wait till the product is in stock.  Thank you for shopping with Linx Vapor.